Customer Service: Excellent interpersonal and communication skills are essential for building rapport and resolving issues.
Technical Aptitude: A basic understanding of automotive mechanics and vehicles is crucial for effectively communicating with technicians and customers.
Organizational Skills: Ability to manage multiple tasks, prioritize workload, and maintain accurate records.
Problem-Solving: Ability to assess customer needs, diagnose issues, and recommend appropriate solutions.
Sales Skills: Ability to identify opportunities to upsell services and products.
Time Management: Ability to manage schedules and ensure timely completion of repairs.