Handle customer inquiries via calls, emails, and chats, providing information on tour packages, bookings, and travel services.
Generate leads by identifying potential customers, promoting travel packages, and capturing interest for follow-ups.
Assist customers with booking processes, resolving complaints, and ensuring a smooth travel experience.
Maintain records of customer interactions and follow up to convert leads into sales.
Key Skills:
Strong communication skills
Basic knowledge of travel services and destinations.
Customer-centric attitude with problem-solving abilities.
Proficiency in CRM or lead management tools (preferred).