Make outbound calls to potential and existing clients for follow-ups, feedback, and lead generation.
Handle inbound calls and resolve client queries professionally and efficiently.
Maintain and update customer database (CRM software) with accurate and timely information.
Coordinate with the sales and marketing team to ensure smooth flow of information.
Schedule appointments and follow-ups for field executives or senior sales staff.
Share company/product information with clients and assist them in the buying journey.
Build and maintain strong, long-term client relationships.
Handle basic documentation and support tasks related to client accounts.
Prepare daily/weekly call reports and share insights with the management team.