General Responsibilities:
Customer Interaction:
Answering inbound and outbound phone calls.
Handling customer inquiries, complaints, and requests.
Providing clear and concise information about products or services.
Resolving customer issues and problems effectively and efficiently.
Escalating complex issues to appropriate personnel.
Skills:
Communication: Excellent verbal and written communication skills.
Customer Service: Strong customer service skills and ability to handle difficult situations.
Problem-Solving: Ability to identify and resolve customer issues effectively.
Listening: Active listening skills to understand customer needs.
Computer Skills: Basic computer skills and ability to use relevant software.
Adaptability: Ability to learn quickly and adapt to changing situations.
Language : Hindi ,Kannada, Tamil, Telugu, English