. Manage and inform, and counsel aspirants on professional training and development progress.
· Maintain open communication, establish and build relationships, and provide personalized support services to course participants
· Maintain in the integrity of the academic programs and COEPD policies.
· Utilize database to record accurate documentation and insure timely inquiry responses.
· Assist students with online IIBA certification applications and registering for classes.
· Assist students to complete and submit admission forms as well as course registration.
· Should handle incoming and outbound calls and emails.
· Audit database for data errors such as incorrect major, batch, nurturing, placement status.
· Design and implement PowerPoint presentations about all policies abd process.
· Work on special projects including updating and editing PowerPoint presentations, compiling metric and measurement reports.
· Monitor student performance to provide immediate intervention for students struggling with their online assignment.
· Enhance negotiation and communication skills