Supervise, guide, and support a team of health insurance agents or customer service representatives.
Assign tasks and monitor daily team activities to ensure efficiency.
Conduct regular team meetings to provide updates, share best practices, and resolve challenges.
Act as a point of escalation for complex customer inquiries or complaints.
Track team performance against key metrics (e.g., sales targets, call handling time, policy issuance rates).
Provide regular feedback and coaching to improve team effectiveness.
Organize training sessions to enhance knowledge of health insurance products and customer service skills.
Ensure the team delivers exceptional customer service and meets client expectations.
Support team members in converting leads into policy sales (if applicable).
Monitor compliance with underwriting policies, claims procedures, and industry regulations.