A Telecaller is responsible for making outbound calls to potential or existing customers to promote products, gather information, or resolve inquiries. The role involves maintaining a customer-centric approach, achieving sales targets, and ensuring excellent customer service.
Key Responsibilities:
Make outbound calls to customers and explain product/service details.
Maintain accurate records of conversations.
Resolve customer queries and escalate complex issues.
Achieve daily/weekly targets.
Follow communication scripts and guidelines.