Designation: BPO Team Lead
📍 Raghuvanhalli, Kanakapura Road, Bangalore (Onsite)
Position Overview:
We are seeking an experienced and dynamic BPO Team Lead with 1-2 years of experience to manage a team and oversee day-to-day operations. This is a great opportunity to lead a high-performing team and drive success in customer service and process efficiency.
Responsibilities:
📌 Lead and manage a team of BPO agents, ensuring high performance and productivity
📌 Monitor team performance, providing guidance and feedback for improvement
📌 Handle escalations and resolve customer issues efficiently
📌 Ensure adherence to company policies, guidelines, and service level agreements (SLAs)
📌 Conduct team training and performance reviews
📌 Analyze team data and prepare reports for management
📌 Motivate and inspire team members to achieve targets and KPIs
Requirements:
📌 1-2 years of experience in a BPO team lead role
📌 Strong leadership, communication, and problem-solving skills
📌 Ability to work under pressure and manage a high-volume team
📌 Proficient in handling customer queries and escalations
📌 Experience with performance metrics and reporting