Scheduling
Planning and dispatching drivers, vehicles, work crews, or equipment to the right locations
Communication
Relaying information to and from work crews, supervisors, emergency personnel, or field inspectors
Route planning
Developing delivery routes using mapping software, weather, and traffic information
Customer service
Speaking with customers or supervisors to resolve requests, problems, or equipment needs
Documentation
Maintaining up-to-date call logs or dispatching software
Logistics
Optimizing drivers' round trips, selecting the right transport equipment, and distributing pick-up and routing work
Stock management
Optimizing stock allocation, monitoring out-of-stock risks, and conducting annual inventories
Supply chain
Contributing to the development of the logistics strategy and supporting different processes within supply chain
Some skills and experience that employers may look for in a dispatch planner include:
Tech-savvy knowledge of relevant methods
Fast typing with experience in data entry
Knowledge of procedures and guidelines for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgment and critical thinking