Voice & Accent Trainer

Graduate and above

All genders

09:00 AM - 09:00 PM | 5 days working

JOB DESCRIPTION - VOICE AND ACCENT TRAINER
Department: TED
Status: Full-time, Non-exempt

In this role, she/he will be responsible for training both newly hired and existing employees on designated
modules, as well as developing engaging content for these sessions.
Responsibilities
 Provide communication, soft skills, voice and accent training to NHT batches & on floor associates
 Understanding of English grammar - Subject Verb Agreement rules, Tenses, and Transliterations.
 Develop customized training programs based on internal/client requirements, using a range of techniques
such as role-playing, group discussions and one-on-one coaching.
 Different feedback mechanisms, particularly the GROW model.
 Effective training skills. The ability to teach and train other individuals.
 Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management.
 Sounds in English - Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives,
Affricates, Plosives, Nasal).
 Monitor trainee progress and provide feedback to ensure effective learning outcomes
Minimum Qualifications/ Skills
 Bachelor's degree (Any)
 Must have relevant experience as a preprocess trainer, having conducted New Hire training on grammar
and voice, and accent.
 Must have conducted call audits, and have knowledge of different feedback mechanisms (Sandwich
model, GROW model, etc.).
 Must have strong knowledge of customer service, culture sensitization, first contact resolution,
interpersonal skills, etc.