General Technician

Job Title: Level 1Technician // Resident Engineer
Location: Calcutta
Job Type: Full-Time

Job Summary:

The L1 Technician is responsible for providing first-line support to end-users for hardware, software, and basic networking issues. This role serves as the initial point of contact for technical support and works to resolve problems or escalate them to higher-level support if necessary.

Key Responsibilities:

·       Respond to IT support tickets, emails, or calls from users regarding hardware, software, or network issues.

·       Perform basic troubleshooting and issue resolution for desktops, laptops, printers, and other peripherals.

·       Perform CAT 6 cable crimping and cable fault inspection.

·       Assist with CCTV camera fixing and configuration.

·       Support L2 switch diagnosis and basic router configuration.

·       Conduct network diagnosis and basic infrastructure troubleshooting.

·       Maintain asset records and update ticketing systems with accurate information.

·       Escalate unresolved issues to L2/L3 support teams with proper documentation.

·       Provide clear and professional communication with users.

·       Follow IT policies, procedures, and safety guidelines.

Requirements:

·       Diploma or degree in IT, Computer Science, or related field.

·       1–2 years of IT support or help desk experience.

·       Basic knowledge of Windows/Mac operating systems and Microsoft Office Suite.

·       Hands-on experience with networking hardware and cabling is a plus.

·       Excellent communication and customer service skills.

• It is a Full Time Technician job for candidates with 1 - 2 years of experience.

More about this General Technician job

1. What is the eligibility criteria to apply for this General Technician job?
   Ans: The candidate should be Diploma and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this General Technician job?
   Ans: This General Technician job will have 6 working days.
4. Are there any charges applicable while applying or joining this General Technician job?
   Ans: No, there is no fee applicable for applying this General Technician job and during the employment with the company, i.e., NEXTGEN PROPERTY ADVISER PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this General Technician role?
   Ans: There is an immediate opening of 1 General Technician at NEXTGEN PROPERTY ADVISER PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this General Technician job?
   Ans: This General Technician job has Day Shift.