Service advisor

Job Title: Service Advisor

Location: Bannerghatta Road, Hulimavu, KR Puram, Airport Road
Department: Service
Reports To: Service Manager

Job Summary:

The Service Advisor is responsible for providing excellent customer service by assessing vehicle issues, advising customers on necessary repairs and maintenance, and ensuring smooth communication between the service department and customers. They help in improving service sales, maintaining customer satisfaction, and ensuring efficient service operations.

Key Responsibilities:

Customer Service & Communication:

• Greet customers and actively listen to their concerns about vehicle issues.

• Explain repair and maintenance work required in a clear and professional manner.

• Provide accurate cost estimates and timelines for service completion.

• Maintain open and transparent communication with customers throughout the repair process.

• Handle customer complaints and work towards resolutions to ensure satisfaction.

Service Coordination & Sales:

• Schedule service appointments efficiently.

• Recommend additional services based on vehicle inspections and manufacturer guidelines.

• Prepare detailed work orders and relay instructions to technicians.

• Upsell preventive maintenance services and service packages.

Technical & Administrative Tasks:

• Inspect and verify vehicle issues before sending them for repairs.

• Ensure repair work is completed on time and meets quality standards.

• Maintain records of customer interactions, services performed, and invoices.

• Process payments and warranty claims if applicable.

• Stay updated on industry trends, vehicle technologies, and service protocols.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be Diploma and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹35000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., ANANT CARS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 5 Service advisor at ANANT CARS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.