A Service Advisor acts as a liaison between customers and service technicians in automotive dealerships or repair shops. They are responsible for ensuring customers receive prompt, courteous, and effective service throughout the maintenance or repair process.
Key Responsibilities:
Customer Interaction: Greet customers, listen to their concerns, and schedule service appointments.
Workable Resources
Service Consultation: Discuss necessary maintenance or repairs, provide cost estimates, and explain service options.
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Repair Order Management: Create and manage repair orders, detailing customer concerns, services required, and labor estimates.