Service advisor

SRK E-Ventures
Job Description – Service Advisor

Position Overview:

The B2C Service Advisor serves as the primary liaison between customers and the service team, ensuring a seamless and professional service experience. This role involves managing customer interactions, coordinating service operations, and maintaining accurate documentation to enhance customer satisfaction and business performance.

Key Responsibilities:

Customer Interaction & Service Coordination

• Greet customers professionally and assess their service requirements.

• Document vehicle details and customer concerns accurately in job cards.

• Provide clear repair estimates, secure customer approval, and ensure timely updates.

• Coordinate with the service team to maintain service timelines and quality standards.

• Oversee vehicle delivery, ensuring all service commitments are met.

Documentation & Reporting

• Maintain up-to-date service records and job cards with complete details.

• Prepare and submit daily reports on vehicle inflow, service progress, and deliveries.

Revenue Enhancement

• Identify and recommend suitable accessories and additional services.

• Educate customers on value-added services to improve vehicle performance.

Professional Conduct & Compliance

• Adhere to company standards for grooming, punctuality, and workplace behavior.

• Maintain a customer-centric approach while ensuring operational efficiency.

Performance Expectations:

• Deliver a high standard of customer service and satisfaction.

• Ensure accuracy in job cards, documentation, and service records.

• Adhere to service timelines and operational efficiency goals.

• Contribute to revenue growth through accessory and service recommendations.

• Maintain professional conduct and compliance with company policies.

Qualifications & Skills:

• Strong communication and interpersonal skills.

• Attention to detail and problem-solving abilities.

• Ability to multitask and coordinate effectively between teams.

• Customer-focused mindset with a proactive approach to service delivery

• It is a Full Time Technician job for candidates with 6 months - 6+ years Experience.

More about this Service advisor job

1. What is the eligibility criteria to apply for this Service advisor job?
   Ans: The candidate should be All Education levels and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Service advisor job?
   Ans: This Service advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Service advisor job?
   Ans: No, there is no fee applicable for applying this Service advisor job and during the employment with the company, i.e., OWN.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Service advisor role?
   Ans: There is an immediate opening of 5 Service advisor at OWN
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Technician job.
8. What are the timings of this Service advisor job?
   Ans: This Service advisor job has Day Shift.