Answering phones and explaining the product and services offered by the company.
Convert prospective customers using scripts.
Obtaining customer information and other relevant data.
Asking questions to the customer and understanding their specifications.
Taking and processing product orders in a professional manner.
Suggesting solutions based on customer’s needs and requirements.
Conducting market research to identify selling possibilities and evaluate customer need.
Selling health insurance over the call, by considering the organization need.
Educating the customers online regarding health policy buying process
To be focused on the quality of call and to give customer a better experience
Develop product presentations and demonstrations to customer