Key Responsibilities:
1. Business Growth and Development:
- Develop and implement business strategies to drive growth, increase revenue, and expand market share in the travel industry.
- Identify new business opportunities and build relationships with key clients, suppliers, and partners.
2. Team Management:
- Lead, motivate, and develop a high-performing team of travel professionals, including travel agents, tour operators, and customer service representatives.
- Foster a positive and inclusive work environment that promotes collaboration, innovation, and employee engagement.
3. Operational Management:
- Oversee daily branch operations, ensuring efficiency, productivity, and compliance with company policies, industry regulations, and travel industry standards.
- Manage budgets, resources, and vendor relationships to achieve cost-effective solutions.
4. Customer Service:
- Ensure exceptional customer service and experience, resolving customer complaints and concerns in a timely and professional manner.
- Develop and implement customer retention strategies to drive loyalty and repeat business.
5. Product Knowledge and Sales:
- Stay up-to-date with travel industry trends, products, and services, including destinations, airlines, hotels, and tour operators.
- Provide expert travel advice and guidance to customers, identifying and meeting their travel needs and preferences.
6. Reporting and Analytics:
- Provide regular reports and insights on branch performance, market trends, and customer behavior.
- Analyze data to inform business decisions, identify areas for improvement, and optimize operations.