Call Quality Analyst

JD for QA

Key Responsibilities:

Call Monitoring and Evaluation: Regularly review recorded calls to assess agent performance against quality standards, including adherence to scripts, customer service protocols, and resolution effectiveness.

Feedback and Coaching: Provide constructive feedback to agents based on call evaluations. Offer coaching and training to help agents improve their performance.

Quality Metrics Analysis: Analyze quality metrics and performance data to identify trends and areas for improvement. Prepare and present reports to management.

Process Improvement: Collaborate with management to develop and implement strategies for improving call center processes and overall service quality.

Customer Experience Enhancement: Ensure that customer interactions meet company standards for customer service and satisfaction. Work to resolve any issues that arise from call evaluations.

Compliance and Standards: Monitor compliance with company policies, procedures, and regulatory requirements. Ensure that agents adhere to these standards in all customer interactions.

Documentation and Reporting: Maintain accurate records of call evaluations, feedback sessions, and performance metrics. Generate reports to track progress and highlight key issues.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 6+ years Experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., PROGENESIS IVF PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 1 Call Quality Analyst at PROGENESIS IVF PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.