Call Quality Analyst

JD for QA

Key Responsibilities:

Call Monitoring and Evaluation: Regularly review recorded calls to assess agent performance against quality standards, including adherence to scripts, customer service protocols, and resolution effectiveness.

Feedback and Coaching: Provide constructive feedback to agents based on call evaluations. Offer coaching and training to help agents improve their performance.

Quality Metrics Analysis: Analyze quality metrics and performance data to identify trends and areas for improvement. Prepare and present reports to management.

Process Improvement: Collaborate with management to develop and implement strategies for improving call center processes and overall service quality.

Customer Experience Enhancement: Ensure that customer interactions meet company standards for customer service and satisfaction. Work to resolve any issues that arise from call evaluations.

Compliance and Standards: Monitor compliance with company policies, procedures, and regulatory requirements. Ensure that agents adhere to these standards in all customer interactions.

Documentation and Reporting: Maintain accurate records of call evaluations, feedback sessions, and performance metrics. Generate reports to track progress and highlight key issues.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., PROGENESIS IVF PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 1 Call Quality Analyst at PROGENESIS IVF PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.