A Naukri Group companyCall Quality Analyst
12,000 - 30,000 /month
Webart Technology Private Limited
Sector V - Salt Lake, Kolkata
1 - 3 years Experience in Telesales / Telemarketing New
2 Openings
Full TimeSkills Required
International Calling
Outbound/Cold Calling
Communication Skill
Job Highlights
Sales Type:
Graduate and above
All genders
5 days working | Day Shift
Job Benefits: PF
Job Description
We are looking for a dedicated Call Quality Analyst with expertise in the Software & IT Services sector to join our team at Webart Technology Private Limited in Kolkata, located at Sector V - Salt Lake. In this role, you’ll be responsible for managing both inbound and outbound calls, conducting cold calls to potential audiences, and following up with current customers to maintain strong relationships. The position offers ₹12000 - ₹30000 along with a dynamic work environment.
Key Responsibilities:
- Contact potential customers over the phone to introduce products/services and generate sales.
- Follow a provided script while tailoring the conversation based on customer needs to close sales.
- Document customer details, purchase history, reactions, and feedback for future reference.
- Build good connections with customers, listen, and address their questions to maximize engagement.
- Achieve daily/weekly sales targets while maintaining call quality and compliance standards.
- Create a report on customer preferences, trends, and sales obstacles to enhance future sales strategies.
Job Requirements:
The ideal candidate should have 1-3 years of experience in customer service or a telecaller role and should be proficient in any language. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires Graduate, and the candidate should be willing to work 5 days working during the Day shift.Other Details
- It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.
More about this Call Quality Analyst job
- What is the eligibility criteria to apply for this Call Quality Analyst job?Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
- How much salary can I expect for this job role?Ans: You can expect a salary of ₹12000 - ₹30000 per month that depends on your interview. It's a Full Time job in Kolkata.
- How many working days are there for this Call Quality Analyst job?Ans: This Call Quality Analyst job will have 5 working days.
- Are there any charges applicable while applying or joining this Call Quality Analyst job?Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., WEBART TECHNOLOGY PRIVATE LIMITED.
- Is it a work from home job?Ans: No, it’s not a work from home job and can't be done online.
- How many openings are there for this Call Quality Analyst role?Ans: There is an immediate opening of 2 Call Quality Analyst at WEBART TECHNOLOGY PRIVATE LIMITED
- Who can apply for this job?Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
- What are the timings of this Call Quality Analyst job?Ans: This Call Quality Analyst job has Day Shift.
Candidates can call HR for more info.
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Other Details
Incentives
NoNo. Of Working Days
5Benefits
PFSkills Required
International Calling, Communication Skill, Outbound/Cold CallingShift
DayContract Job
NoSalary
₹ 12000 - ₹ 30000English Proficiency
NoContact Person
Megha DeyInterview Address
DN-51, Merlin Infinite, 8th Floor, 807Posted a day ago
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