Collection Executive

Job Summary

The Tele Collection Executive is responsible for proactively contacting delinquent customers to collect outstanding payments and negotiate payment arrangements. They must exhibit excellent communication skills, empathy, and a firm yet respectful approach to ensure debt recovery while maintaining customer relationships.

Key Responsibilities

• Initiate outbound calls to customers with overdue payments or outstanding debts.

• Use scripted or customized conversation templates to engage with customers professionally.

• Attempt to reach customers through various communication channels, including phone calls, emails, and SMS.

• Assess customers financial situations and propose feasible payment solutions.

• Negotiate repayment plans, settlements, or alternative arrangements to clear debts.

• Provide information on available payment options and guide customers in choosing the most suitable one.

• Update customer account information, including contact details and payment history.

• Prepare and maintain detailed reports on collections activities.

• Maintain professionalism and patience when dealing with difficult or irate customers.

• Build rapport with customers to encourage cooperation and commitment to payment.

• Meet or exceed monthly and quarterly collection targets.

• Continuously improve collection strategies to optimize results.

More about this Collection Executive job

1. What is the eligibility criteria to apply for this Collection Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Collection Executive job?
   Ans: This Collection Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Collection Executive job?
   Ans: No, there is no fee applicable for applying this Collection Executive job and during the employment with the company, i.e., MONEY SQUARE BUSINESS SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Collection Executive role?
   Ans: There is an immediate opening of 15 Collection Executive at MONEY SQUARE BUSINESS SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Collection Executive job?
   Ans: This Collection Executive job has Day Shift.