Customer Care Executive

We are looking for a dedicated CCE sector to join our team at Fastinfo Kolkata located at Salt Lake, sector 5. In this role, you’ll be responsible for managing both inbound and outbound calls, conducting cold calls to potential audiences, and following up with current customers to maintain strong relationships. The position offers 13k-15k along with a dynamic work environment.

Key Responsibilities:

• Contact potential customers over the phone to introduce products/services and generate sales.

• Follow a provided script while tailoring the conversation based on customer needs to close sales.

• Document customer details, purchase history, reactions, and feedback for future reference.

• Build good connections with customers, listen, and address their questions to maximize engagement.

• Achieve daily/weekly sales targets while maintaining call quality and compliance standards.

• Create a report on customer preferences, trends, and sales obstacles to enhance future sales strategies.

Job Requirements:

The ideal candidate should have years of experience in customer service or a telecaller role and should be proficient in English. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires 12th pass, and the candidate should be willing to work for rotational shifts during the (9-6, 11-8 and 12-9) shift.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6+ years Experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹20000 per month + Incentives that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., FASTINFO PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 40 Customer Care Executive at FASTINFO PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.