Customer Care Executive

• Respond promptly to customer inquiries via phone, email, and chat.

• Resolve customer complaints and provide appropriate solutions in a timely manner.

• Maintain comprehensive knowledge of company products and services to offer informed support.

• Document and update customer records based on interactions.

• Follow communication procedures, guidelines, and policies.

• Collaborate with team members to achieve better results and improve customer service standards.

Qualifications

• High school diploma or equivalent; a bachelor's degree is a plus.

• Proven customer support experience, particularly in a call center or customer service environment.

• Familiarity with US/UK processes or international customer handling is advantageous.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

Skills

• Proficiency in English, both spoken and written.

• Customer relationship management (CRM) software proficiency.

• Active listening and problem-solving abilities.

• Empathy and patience in dealing with various customer concerns.

• Basic computer skills and familiarity with office software.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., QUADRON ISOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 2 Customer Care Executive at QUADRON ISOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.