Customer Care Manager

Job Title: Customer Care Manager

Company: AJ Design and Retail (Jewelry Showroom)
Location: SAKET
Job Type: Full-Time

About AJ Design and Retail:

AJ Design and Retail is a premier jewelry showroom offering high-quality, exquisite pieces with a focus on craftsmanship, luxury, and customer satisfaction. As a brand, we strive to provide an outstanding shopping experience both in-store and online. We are now seeking an experienced and highly motivated Customer Care Manager to oversee our customer service operations, manage our team, and drive online sales to ensure that every customer receives the best possible experience with our brand.

Key Responsibilities:

1. Customer Care & Sales Support:

   • Handle incoming customer inquiries via phone, email, and online chat, providing expert product advice, information, and solutions.

   • Assist customers in selecting jewelry, offering personalized recommendations to ensure a premium shopping experience.

   • Process online orders, ensuring accuracy and timely follow-up for order fulfillment.

2. Online Sales Management:

   • Manage online sales through multiple channels (website, social media platforms, e-commerce sites).

   • Regularly update product listings, ensuring that all items are well-described and attractively presented online.

   • Track and analyze sales data to optimize online sales strategies and improve conversion rates.

3. Team Management:

   • Lead, train, and motivate the customer service team to achieve sales goals and deliver exceptional customer experiences.

   • Oversee daily operations of the customer care team, ensuring proper scheduling, task delegation, and workflow management.

   • Conduct regular team performance reviews and provide constructive feedback.

4. Lead Distribution & Follow-up:

   • Distribute and track leads generated from various online platforms, ensuring timely follow-up and conversion into sales.

   • Ensure that all leads are handled with care and attention, maintaining a high level of customer satisfaction throughout the process.

   • Monitor lead management system to evaluate lead quality and ensure they are being handled efficiently.

5. Sales Reporting & Strategy:

   • Monitor and report on key sales metrics, identifying trends, opportunities, and areas for improvement.

   • Collaborate with the marketing team to create promotions, offers, and campaigns to drive online and in-store sales.

   • Develop strategies to enhance customer loyalty, repeat business, and overall sales performance.

6. Problem Resolution:

   • Handle escalated customer complaints and issues in a professional and timely manner, ensuring customer satisfaction.

   • Resolve customer issues related to shipping, returns, and product concerns, always aiming for a win-win outcome.

Skills & Qualifications:

• Proven experience in a customer care or sales management role, preferably in the retail or jewelry industry.

• Strong leadership and team management skills.

• Exceptional communication and interpersonal skills with a focus on customer service excellence.

• Solid experience with online sales platforms, CRM tools, and lead distribution systems.

• Strong problem-solving abilities and a proactive approach to resolving customer issues.

• Excellent organizational skills and the ability to multitask in a fast-paced environment.

• Detail-oriented with a keen eye for quality control and accuracy in sales.

• A passion for jewelry and understanding of the products is an advantage.

Education & Experience:

• A bachelor’s degree in Business Administration, Marketing, or related field is preferred.

• Minimum of 3-5 years of experience in customer care, sales, or retail management.

• Previous experience in the jewelry industry is a plus.

Benefits:

• Competitive salary and performance-based incentives.

• Employee discounts on jewelry.

• Opportunity for growth and advancement within the company.

• A dynamic and supportive work environment.

If you have a passion for jewelry, sales, and customer service, and you're ready to lead a team in a fast-paced, exciting environment, we would love to hear from you! Apply today and be part of the AJ Design and Retail family.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., AJ DESIGN AND RETAIL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 1 Customer Care Manager at AJ DESIGN AND RETAIL
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has Day Shift.