Customer Relationship Associate

DESCRIPTION

Pure Sweet Enterprises, an authorized Kent RO service center, is seeking a Customer Service Associate to provide exceptional service to our customers. As the first point of contact, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and processing service requests efficiently and professionally.

Responsibilities:
Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
Provide accurate information about Kent RO products, services, and warranty policies.
Troubleshoot basic technical issues and escalate complex problems to the appropriate technical team.
Schedule service appointments and follow up with customers to confirm details.
Process service requests, track service progress, and update customer records accurately.
Handle customer complaints and resolve issues to ensure customer satisfaction.
Maintain a thorough understanding of Kent RO products, services, and promotions.
Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution.
Collaborate with other team members to ensure seamless service delivery.
Maintain a clean and organized work environment.

Qualifications:

High school diploma or equivalent; associate's degree preferred.
Proven experience in customer service, preferably in a service-oriented industry.
Excellent communication, interpersonal, and problem-solving skills.
Ability to remain calm and professional in stressful situations.
Strong computer skills and proficiency in using CRM software.
Familiarity with Kent RO products and services is a plus.
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.

To Apply: Please submit your resume and cover letter to psweetenterprises@gmail.com.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.

More about this Customer Relationship Associate job

1. What is the eligibility criteria to apply for this Customer Relationship Associate job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹30000 per month + Incentives that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Associate job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Associate job and during the employment with the company, i.e., PURE AQUA SWEET WATER SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Associate role?
   Ans: There is an immediate opening of 5 Customer Relationship Associate at PURE AQUA SWEET WATER SOLUTIONS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job has Day Shift.