Customer Support Executive

Key Responsibilities

Sales Tele-calling

·        Make outbound calls to prospective customers to promote and sell hostel services.

·        Maintain a database of leads and follow up regularly to convert inquiries into bookings.

·        Provide accurate and relevant information about the properties, location, facilities, pricing etc.

·        Meet and exceed daily, weekly and monthly sales targets.

Customer Support

·        Handle incoming customer inquiries via phone, email, and chat, providing accurate information about services, bookings, and policies.

·        Schedule and coordinate property visits for prospective clients.

·        Resolve customer complaints and issues promptly and effectively. Collaborate with other teams to ensure customer needs are met.

Walk-In Customer Assistance

·        Greet and assist walk-in customers at kiosk setups with professionalism and enthusiasm.

·        Provide detailed information about hostel services, offers and process bookings and payments for walk-in customers.

Qualifications & Skills

·        Educational Qualification: Minimum HSC; a Bachelor’s degree is a plus.

·        Experience: 1-3 years in sales, tele-calling, customer service, or a related role.

·        Communication Skills: Excellent verbal and written communication in English, Hindi, and Marathi.

·        Customer Focus: Strong interpersonal skills with a genuine interest in solving customer needs.

·        Sales Aptitude: Ability to persuade and negotiate effectively.

·        Technical Proficiency: Familiarity with CRM software.

·        Flexibility: Willingness to work weekends or holidays as required.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹30000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., AAALAY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at AAALAY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.