Customer Support Executive

Sales Type:

12th Pass and above

Females Only

6 days working | Day Shift

Job Description: Position: Customer support executive Type: Full-Time Role Overview: your primary responsibility will be to reach out to potential and existing donors via phone calls to solicit donations, cultivate relationships, and generate financial support for our cause. Your ability to engage with donors, build rapport, and effectively communicate our mission over the phone will be key to the success of our fundraising efforts.Key Responsibilities:• Telecalling Fundraising: Make outbound calls to potential donors and existing supporters to raise funds for the organization. Engage with individuals, explain the mission, and ask for contributions or ongoing support.• Donor Cultivation: Build and maintain relationships with donors through consistent phone calls. Provide them with updates on how their contributions are making an impact, and encourage ongoing support.• Data Entry & CRM Updates: Accurately record donor information, interactions, and donations in the CRM system after each call. Keep donor records up to date and manage call follow-ups as needed.• Follow-Up Calls: Conduct follow-up calls with donors who have expressed interest in giving but have not yet donated. Provide any additional information they may need to encourage them to donate. • Reporting & Feedback: Report daily and weekly progress to the Fundraising Manager, including donation amounts raised, number of calls made, and any donor feedback. Experience:• Experience: Minimum of 1-2 years of experience in telesales, telemarketing, or fundraising via telecalling. Prior experience in fundraising for non-profits is highly preferred.• Communication Skills: Excellent verbal communication skills. Ability to convey the organization’s mission clearly and persuasively over the phone.• Sales or Fundraising Background: A background in sales or telemarketing with a proven track record of successfully engaging with customers or donors via phone is a must.• Target-Oriented: Comfortable working toward fundraising targets and achieving daily/weekly goals.• Organizational Skills: Strong attention to detail and ability to manage multiple calls and follow-ups efficiently.• Tech-Savvy: Proficient in using CRM systems to track donor information and manage calls. Familiarity with telecalling platforms is a plus.Preferred Skills:• Experience working with non-profit fundraising campaigns via telecalling.