Job Title: Telecaller
Location: Noida
Company: The Ellite Electrotek
Employment Type: Full-time
The Ellite Electrotek is a leading name in the electrical and electronic solutions industry, dedicated to delivering high-quality products and exceptional customer service. We are expanding our dynamic team and are looking for passionate individuals to join us as Telecallers to help drive our customer outreach and sales efforts.
Make outbound calls to potential and existing customers to inform them about our products and services.
Handle inbound inquiries and provide accurate information about product features, pricing, and availability.
Maintain a detailed record of customer interactions, feedback, and follow-up actions in the CRM system.
Identify and escalate priority issues to the appropriate team or manager.
Meet daily, weekly, and monthly targets related to call volume, lead generation, and conversions.
Develop a strong understanding of company products to better assist customers and support sales efforts.
Follow communication scripts, guidelines, and company policies during calls.
Schedule appointments for the sales team or direct qualified leads to relevant departments.
Minimum 6 months to 2 years of experience in telecalling, customer service, or sales (freshers with excellent communication skills are also welcome).
Strong verbal communication skills in [languages preferred – e.g., English, Hindi, and regional languages].
Basic computer skills (MS Office, CRM usage is a plus).
Good listening skills and a customer-focused attitude.
Ability to handle rejection and remain persistent.
Positive attitude, confidence, and a proactive approach.
Educational Qualification: Minimum 12th Pass / Graduate in any discipline.
Attractive salary package with performance-based incentives.
Training and professional development opportunities.
Friendly and supportive work environment.
Opportunities for career growth within the company.