Key Responsibilities:
Outbound Calling: Make calls to prospective students to provide information about courses, programs, and other services offered by the institution.
Lead Generation: Identify potential leads and convert inquiries into enrollments.
Counseling: Advise students on suitable programs, eligibility, and application procedures.
Follow-up: Ensure follow-up with leads via calls or emails to nurture and convert them into enrolled students.
Database Management: Maintain accurate records of calls, conversations, and students’ details in the CRM system.
Resolve Queries: Address questions and concerns from prospective students regarding admission, fees, course structure, etc.
Achieve Targets: Meet daily, weekly, and monthly calling and enrollment targets.
Collaboration: Work closely with the marketing and admissions teams to ensure alignment in outreach efforts and to provide feedback on student interests and trends.
Key Skills and Qualifications:
Excellent Communication Skills: Strong verbal and written communication skills with a pleasant phone manner.
Customer Service Orientation: Ability to listen and understand the needs of prospective students and provide solutions effectively.
Sales Ability: Previous experience in sales or telecalling will be an advantage.
Problem-Solving Skills: Ability to address queries and concerns promptly.
Organizational Skills: Ability to manage multiple tasks, follow-up calls, and maintain accurate records.
Education: A high school diploma or equivalent; a degree in communications, business, or related fields is a plus.
Experience: Previous experience in telecalling, especially in the education sector, is preferred but not mandatory.