Telecaller

About Company:
Krazybee is India’s largest fintech lending platform with a current monthly  disbursement of over ₹1600 Crores. It has 50 Million+ downloads on Google Play Store and over 85  Lakh unique loan customers. It offers various financial services digitally including but not limited to  Personal Loans, Business Loans, DigiGold investment, Insurance, Credit Score Report, and Expense  Tracker. The group entity has an in-house RBI registered NBFC, and is currently Series-D funded with  marquee investors like Premji Invest, Advent International, Motilal Oswal Private Equity, MUFG and TPG-backed NewQuest, among others.

Job Summary:

We are seeking a dynamic and customer-focused individual to join our team as a Voice Process Executive. In this role, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Handle incoming customer calls professionally and efficiently.

• Make outbound calls to follow up on customer inquiries or resolve issues.

• Provide accurate information about products or services to customers.

• Resolve customer complaints and ensure customer satisfaction.

• Update customer information in the database during and after each call.

• Collaborate with other team members to address customer needs effectively.

• Meet or exceed individual and team performance targets.

• Follow communication scripts and guidelines to ensure consistency.

• Stay updated on product knowledge and industry trends.

• Escalate complex issues to the appropriate department or supervisor.

• Proven experience in a customer service or voice process role.

• Excellent verbal communication skills in English+ Hindi.

• Strong active listening and problem-solving abilities.

• Ability to multitask and work in a fast-paced environment.

• Basic computer skills.

• Ability to work flexible hours, including weekends and holidays.

Qualifications:
Graduation / Diploma / PUC with relevant work experiance.

Attributes:

• Customer-focused with a positive attitude.

• Team player with excellent interpersonal skills.

• Ability to handle stressful situations with composure.

• Punctual and reliable.

• Strong organizational and time management skills.

Benefits:

• Competitive salary: 2.00 LPA to 4.00 LPA

• Health insurance

• PF Benefits

• Performance-based incentives

• Opportunities for career growth and development

How to Apply:

Interested candidates are invited to submit their resume and cover letter to [ nikhila@krazybee.com |  Nikhila - 9986023325]. Please include "Voice Process Application" in the subject line.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at anytime at the sole discretion of the Employer.
Please be aware that Krazybee or Kreditbee, as potential employers, are obligated to get the personal information of any applicants who express interest in applying for a position. By submitting an application for the aforementioned position, I, the applicant, grant Kreditbee or Krazybee permission to gather any personal data that may be needed in order to assess my application for the aforementioned employment.

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Thanks and Regards,

Nikhila

9986023325

Team - Talent Acquisition

Krazybee Services Pvt Ltd

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., FINNOVATION TECH SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 10 Telecaller at FINNOVATION TECH SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.