Outbound Calling: Initiate calls to potential customers to inform them about our products/services, generate leads, and close sales.
Inbound Support: Handle incoming calls from existing customers, address their queries, provide information, and resolve issues promptly.
Customer Relationship Management: Build and maintain positive relationships with customers, understand their needs, and offer appropriate solutions.
Data Management: Maintain accurate records of customer interactions, update contact information, and document feedback in the CRM system.
Sales Targets: Work towards achieving daily, weekly, and monthly sales targets, and report progress to the team lead.
Product Knowledge: Stay updated with product features, pricing, and promotions to effectively communicate with customers.
Feedback Collection: Gather customer feedback and suggest improvements to enhance product offerings and customer satisfaction.