The role of a Telecaller involves acting as the company’s voice to engage potential and existing customers over the phone. They are responsible for initiating conversations with leads, presenting company offerings clearly and persuasively, and answering inquiries with professionalism. A Telecaller plays a crucial role in creating interest, building rapport with clients, and helping convert leads into business opportunities through effective communication.
The responsibilities include making outbound calls to potential customers, explaining products or services, and generating leads for the sales team. Telecallers must maintain a database of customer information, follow up with leads regularly, and handle queries or objections with patience and clarity. They are expected to meet daily or weekly call targets, record call outcomes, and provide detailed feedback to improve campaign effectiveness and customer experience.