Telecaller

Job Title: Telecaller

Job Location: [Insert Location]

Job Type: [Full-time/Part-time/Contract]

Department: Sales/Customer Service

Job Summary:

We are looking for a motivated and results-driven Telecaller to join our team. The ideal candidate will be responsible for making outbound calls or receiving inbound calls to promote our products or services, assist in customer queries, and ensure customer satisfaction.

Key Responsibilities:

• Outbound Calling:

  • Make calls to potential customers or leads to promote and sell products/services.

  • Conduct market research and surveys through calls.

  • Provide detailed information about products and services.

  • Upsell or cross-sell additional products or services where appropriate.

• Inbound Calling:

  • Answer inbound customer calls and address inquiries related to products/services.

  • Provide excellent customer service, resolving complaints or concerns as needed.

• Lead Generation & Follow-up:

  • Generate new business leads through cold calling or follow-ups on existing leads.

  • Maintain a database of customers and update them regularly.

  • Track calls and report feedback to the team or manager.

• Customer Relationship Management:

  • Build and maintain strong relationships with customers by providing timely and accurate information.

  • Assist customers in troubleshooting or resolving issues as required.

• Data Entry & Reporting:

  • Maintain accurate records of customer interactions and transactions.

  • Record call outcomes and provide weekly/monthly reports.

Qualifications & Skills:

• Education: High School Diploma or equivalent; Bachelor’s degree preferred (depending on the company).

• Experience: Previous experience in telecalling, sales, or customer service is an advantage but not mandatory.

• Communication Skills: Strong verbal and written communication skills in [Language(s)].

• Persuasion & Negotiation Skills: Ability to convince potential customers and handle objections.

• Customer-Centric: Focus on customer satisfaction and resolving their concerns.

• Technical Skills: Basic knowledge of computer operations and the ability to use telecalling software or CRM systems.

Desired Attributes:

• Energetic and self-motivated with a positive attitude.

• Strong listening skills and the ability to work under pressure.

• Ability to work effectively in a team or independently.

• Problem-solving skills and attention to detail.

Work Environment:

• [Mention any specific working hours, shifts, or remote work opportunities].

• May be required to meet daily/weekly/monthly call targets.

Salary/Compensation:

• [Insert Salary Range or Commission-Based Pay Structure]

• Additional incentives based on performance.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., SREE SAVA FIN EXPERT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 3 Telecaller at SREE SAVA FIN EXPERT
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.