We are seeking a dedicated and enthusiastic Telecaller to join our dynamic team in the computer software industry. This role is crucial for driving our business forward, as it involves engaging with potential and existing clients to promote our innovative software solutions and services. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to build rapport quickly. You will be responsible for making outbound calls to generate leads and set appointments, while also handling inquiries and providing information about our products. As a Telecaller, your contributions will significantly impact our sales efforts and client satisfaction. We value professionalism, persistence, and a results-driven mindset. In addition to engaging with clients, you will be expected to maintain accurate records of calls, follow up on leads, and collaborate with the sales team to optimize our outreach strategies. If you are passionate about technology and possess the drive to excel in a challenging environment, we invite you to apply for this exciting opportunity to grow within our company and contribute to our mission of delivering exceptional software solutions to our clients.
Make outbound calls to potential clients and existing customers to promote software products and services.
Generate leads and set appointments for the sales team to enhance business opportunities.
Provide information on our software solutions, answering client queries and resolving issues as necessary.
Maintain accurate records of calls, inquiries, and customer interactions in our CRM system.
Follow up on leads generated from marketing campaigns or referrals to nurture relationships and maximize conversion.
Collaborate with the sales team to develop effective outreach strategies and improve telecalling techniques.
Track individual performance metrics and contribute to team goals through targeted calling initiatives.
Proven experience in telecalling or a similar sales/customer service role, preferably in the technology or software sector.
Exceptional verbal communication skills with a clear and friendly phone manner.
Strong persuasiveness and negotiation abilities to effectively engage with clients.
Basic understanding of computer software solutions and industry trends.
Ability to work independently as well as collaboratively in a team-oriented environment.
Proficient in using CRM software and other relevant tools for tracking and managing calls.
Demonstrated ability to manage time efficiently and prioritize tasks effectively.