Customer Relationship Management:
Ø Develop and maintain strong, long-lasting relationships with clients.
Ø Serve as the primary point of contact for clients, ensuring their needs are met and providing personalized service.
Ø Address customer complaints or concerns, working with relevant departments to resolve issues quickly and effectively.
Order Management and New Client Onboarding:
Ø Receive and onboard new clients, ensuring a seamless and efficient integration into company systems.
Ø Process client orders, track their status, and coordinate with the dispatch team to ensure timely delivery.
Ø Monitor payment details and follow up on any discrepancies or overdue invoices.