Telecalling Team Leader

The Team Leader – Health Insurance is responsible for leading a team of health insurance professionals, ensuring performance targets are met, and maintaining high levels of customer satisfaction. The role involves supervising, mentoring, and motivating team members while ensuring compliance with company policies and industry regulations.

Key Responsibilities:

1. Team Management & Leadership

• Supervise, guide, and support a team of health insurance agents or customer service representatives.

• Assign tasks and monitor daily team activities to ensure efficiency.

• Conduct regular team meetings to provide updates, share best practices, and resolve challenges.

• Act as a point of escalation for complex customer inquiries or complaints.

2. Performance Monitoring & Training

• Track team performance against key metrics (e.g., sales targets, call handling time, policy issuance rates).

• Provide regular feedback and coaching to improve team effectiveness.

• Organize training sessions to enhance knowledge of health insurance products and customer service skills.

3. Sales & Customer Service Excellence

• Ensure the team delivers exceptional customer service and meets client expectations.

• Support team members in converting leads into policy sales (if applicable).

• Monitor compliance with underwriting policies, claims procedures, and industry regulations.

4. Reporting & Compliance

• Prepare and analyze performance reports for management review.

• Ensure all team activities comply with company policies and health insurance industry standards.

• Keep updated with regulatory changes and communicate necessary updates to the team.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., MAYTAWI INDUSTRIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 99 Telecalling Team Leader at MAYTAWI INDUSTRIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.