Telecalling Team Leader

Designation: BPO Team Lead

📍 Raghuvanhalli, Kanakapura Road, Bangalore (Onsite)

Position Overview:

We are seeking an experienced and dynamic BPO Team Lead with 1-2 years of experience to manage a team and oversee day-to-day operations. This is a great opportunity to lead a high-performing team and drive success in customer service and process efficiency.

Responsibilities:

📌 Lead and manage a team of BPO agents, ensuring high performance and productivity

📌 Monitor team performance, providing guidance and feedback for improvement

📌 Handle escalations and resolve customer issues efficiently

📌 Ensure adherence to company policies, guidelines, and service level agreements (SLAs)

📌 Conduct team training and performance reviews

📌 Analyze team data and prepare reports for management

📌 Motivate and inspire team members to achieve targets and KPIs

Requirements:

📌 1-2 years of experience in a BPO team lead role

📌 Strong leadership, communication, and problem-solving skills

📌 Ability to work under pressure and manage a high-volume team

📌 Proficient in handling customer queries and escalations

📌 Experience with performance metrics and reporting

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., SAFEHANDS SOLUTIONS LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 1 Telecalling Team Leader at SAFEHANDS SOLUTIONS LLP
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.