Key responsibilities of a tele sales executive include:
Generating leads:
Identifying and contacting potential customers to introduce products or services.
Sales and negotiation:
Persuading customers to make a purchase, negotiate prices, and close deals.
Customer relationship management:
Maintaining relationships with existing customers and upselling products or services.
Providing customer service:
Answering customer inquiries, addressing concerns, and resolving issues.
Skills needed for a tele sales executive role:
Excellent communication skills: Clearly and persuasively conveying information over the phone.
Strong sales skills: Understanding sales techniques, closing deals, and achieving sales targets.
Customer service skills: Providing helpful and efficient service to customers.
Negotiation skills: Ability to negotiate prices and terms with customers.
Persuasion and influence: Ability to convince customers to purchase products or services.
Types of tele sales executives:
Outbound tele sales executive:
Focuses on contacting potential customers by phone to create interest in the company's products or services.
Inbound tele sales executive:
Handles calls from prospective clients who have inquired about the company's products or services.
In essence, a tele sales executive plays a crucial role in driving revenue by engaging with customers and securing sales through telephone communication.