Overseeing daily operations: Ensuring shipments are processed efficiently and on time.
Managing teams: Leading and developing the air freight team.
Process improvement: Identifying and implementing improvements to optimize operations and service quality.
Handling booking, customs clearance, and documentation: Ensuring all shipments are compliant with safety and regulatory requirements.
Customer & Stakeholder Engagement:
Maintaining relationships: Building and maintaining strong relationships with airlines, clients, and service providers.
Providing support: Offering support to sales and account managers.
Addressing customer needs: Ensuring client satisfaction through regular contact and addressing their needs.