Center Manager

Job Description: Center Manager

Position Overview:
The Center Manager at the OPD (Outpatient Department) section is responsible for overseeing daily operations, ensuring a seamless patient experience, managing staff, and maintaining compliance with healthcare regulations. The role requires excellent leadership, organizational, and communication skills to ensure the center's efficiency and effectiveness.

Key Responsibilities:

1. Operational Management:

   • Supervise and coordinate day-to-day activities in the OPD section.

   • Ensure smooth patient registration, consultation, and billing processes.

   • Monitor and optimize the appointment scheduling system for efficiency.

2. Patient Experience:

   • Address patient queries, complaints, and feedback promptly and professionally.

   • Maintain high standards of customer service to enhance patient satisfaction.

   • Ensure the OPD environment is clean, safe, and welcoming.

3. Staff Supervision:

   • Lead, train, and motivate the OPD staff, including receptionists, nurses, phlebotomist and support staff.

   • Manage staff schedules, ensuring adequate coverage during peak hours.

   • Conduct regular performance reviews and provide feedback to improve staff efficiency.

4. Compliance and Documentation:

   • Ensure adherence to healthcare regulations, safety protocols, and organizational policies.

   • Maintain accurate records of patient visits, staff attendance, and operational reports.

   • Prepare and submit regular reports on center performance to higher management.

5. Inventory and Resource Management:

   • Monitor and manage inventory, including medical supplies and office materials.

   • Coordinate with vendors and procurement teams for timely replenishments.

   • Ensure all equipment in the OPD section is functional and well-maintained.

6. Crisis and Conflict Management:

   • Handle emergencies or unexpected issues effectively and calmly.

   • Mediate conflicts among staff or between staff and patients when necessary.

Qualifications:

• Education: Bachelor’s degree in healthcare management, business administration, or a related field.

• Experience: Minimum of 2-5 years of experience in healthcare operations or a similar managerial role, preferably in an OPD setting.

• Skills:

  • Strong leadership and team management abilities.

  • Excellent interpersonal and communication skills.

  • Proficiency in healthcare software and MS Office applications.

  • Problem-solving and decision-making capabilities.

Key Competencies:

• Patient-centred approach.

• Attention to detail and organizational skills.

• Ability to work under pressure in a fast-paced environment.

• Commitment to maintaining confidentiality and ethical standards.

• It is a Full Time Warehouse / Logistics job for candidates with 3 - 6 years of experience.

More about this Center Manager job

1. What is the eligibility criteria to apply for this Center Manager job?
   Ans: The candidate should be Graduate and above and above with 3 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹27000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Center Manager job?
   Ans: This Center Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Center Manager job?
   Ans: No, there is no fee applicable for applying this Center Manager job and during the employment with the company, i.e., MYMD HEALTHCARE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Center Manager role?
   Ans: There is an immediate opening of 3 Center Manager at MYMD HEALTHCARE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Warehouse / Logistics job.
8. What are the timings of this Center Manager job?
   Ans: This Center Manager job has Flexible Shift.