# Job Title: Customer Relationship Manager
Location: Andheri, Mumbai
Salary : Upto 5.5LPA
# Job Summary
We are seeking a Customer Relationship Manager to join our team in Andheri, Mumbai. The ideal candidate will excel at building strong client relationships, driving customer satisfaction, and leading customer service teams.
# Key Responsibilities
1. Relationship Management: Build and maintain strong relationships with key clients through proactive communication and exceptional service.
2. Customer Service Oversight: Supervise the customer service team to ensure timely and accurate responses to client inquiries and complaints.
3. Coordination with Internal Teams: Collaborate with operations, sales, and other departments to ensure client requirements are met efficiently.
4. Customer Relationship Strategy: Develop strategies to retain key customers and grow existing accounts by understanding their evolving needs.
5. Reporting and Analysis: Generate and analyze reports on customer satisfaction, complaints, and service metrics.
# Requirements
- Excellent communication and interpersonal skills
- Strong leadership and team management skills
- Ability to build and maintain strong client relationships
- Experience in customer service and relationship management
- Proficiency in CRM tools and software
# How to Apply
- Email Resume to: ecg.shefaliayam@gmail.com
- WhatsApp: (+91) 7489008398
# Referrals Welcome!