11 Bpo Team Leader Jobs in Mumbai

There are a growing number of BPO Team Leader jobs open in Mumbai right now. Hiring for this role is still picking up. 9 new jobs were added in the last 30 days. Most of these jobs sit inside Customer Support and TeleCaller teams. The companies hiring come from BPO, e-commerce, banking, telecom and insurance. Most of the jobs are in Thane West, Malad (West) and Oshiwara. That is where most of the hiring happens right now.

Employers in Mumbai want BPO team leaders to handle team performance monitoring, quality reviews, escalation handling and shift reporting. Most of the work involves dialer dashboards, quality scorecards and CRM. What makes the role different is that it carries team AHT and quality metrics. Almost all of these jobs are work from office. They accept freshers with no experience for most of these jobs. Once you cross 0-1 years, employers expect you to handle a small team or run a full process on your own.

Shynr, Cydan Associates and Dhanxpert Solutions are hiring BPO team leaders in Mumbai right now. In all, 11 companies are hiring for this role. You can find them across BPO, e-commerce, banking, telecom and insurance. If you join a big company, expect a fixed salary band and two or three interview rounds. Smaller companies will hire you faster and care more about what you can actually do. Look over each job post before you apply.

BPO team leaders in Mumbai usually earn between Rs 30,000 and Rs 38,000 a month. The middle of the range is about Rs 35,000. You'll need 10th pass to be considered. Add a graduate degree and the higher-paying roles open up. You're paid through a fixed salary plus performance incentives. More years on the job and a bigger company both push pay higher. A shift allowance or incentive pay can lift your take-home above the midpoint. Customer service certification can also help you earn more.

Companies hiring BPO team leaders in Mumbai mostly seek people management, quality coaching and target delivery. They additionally expect patience, clear communication, active listening and multitasking. Recruiters confirm this before shortlisting anyone. From this job, most people move up to senior and supervisory roles. Each step means running more of the work on your own inside Customer Support and TeleCaller. This typically comes from steady, reliable performance. If this role does not fit, Team Leader, Call Center Executive and Email Chat Process Executive are worth a look in Mumbai. These roles belong to the same Customer Support and TeleCaller group.

Job Hai currently lists 11 BPO Team Leader jobs in Mumbai. You can also turn on a job alert for this search. We'll notify you the moment a new BPO Team Leader job opens in Mumbai. Filter by salary, experience, locality and work mode to shortlist the right ones.