Call Quality Analyst

Key Responsibilities:

• Testing and Analysis:

  • Conducting tests and analysis on products, software, or systems to identify defects and ensure they meet quality standards. 

  • Developing and executing test plans and procedures. 

  • Analyzing test results and documenting findings. 

• Problem Solving:

  • Identifying the root cause of defects and implementing solutions. 

  • Collaborating with developers and other stakeholders to resolve issues. 

• Quality Improvement:

  • Identifying areas for process improvement and suggesting solutions. 

  • Contributing to the development and implementation of quality control procedures. 

• Documentation:

  • Maintaining detailed records of tests, defects, and resolutions. 

  • Creating and updating documentation related to quality assurance processes. 

• Communication:

  • Communicating test results and findings to stakeholders in a clear and concise manner. 

  • Providing feedback to developers and other teams on areas for improvement. 

Skills and Qualifications:

• Technical Skills:

  • Knowledge of testing methodologies and tools.

  • Experience with software testing, quality control, or related fields.

  • Strong analytical and problem-solving skills.

• Soft Skills:

  • Attention to detail and a keen eye for identifying defects.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and as part of a team.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., GLOBIVA SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 15 Call Quality Analyst at GLOBIVA SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Rotational Shift.