Client Relationship Manager

We are looking for a proactive CRM Executive with 1–3 years of experience to manage customer interactions, enhance satisfaction, and support marketing initiatives. The ideal candidate will have strong communication skills in English and Hindi/Bengali and a customer-centric approach.

Key Responsibilities:

• Courier Management: Handle outgoing and incoming courier communications, including dispatch details and delivery confirmations.

• Customer Handling: Manage feedback forms, follow up with merchants, and compile monthly customer satisfaction reports.

• Marketing Support: Engage with NBD customers, send greetings, and coordinate marketing materials with the design team.

• CRM Tool Management: Maintain and update CRM tools for optimal performance.

Skills & Qualifications:

• Excellent communication skills in English and Hindi/Bengali

• Proactive with strong follow-up abilities

• Polite, confident, and customer-focused

• Quick to adapt to different situations

• Available for calls and responsive to customer needs

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Client Relationship Manager job

1. What is the eligibility criteria to apply for this Client Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Client Relationship Manager job?
   Ans: This Client Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Client Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Client Relationship Manager job and during the employment with the company, i.e., Lumens Leather.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Client Relationship Manager role?
   Ans: There is an immediate opening of 10 Client Relationship Manager at Lumens Leather
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Client Relationship Manager job?
   Ans: This Client Relationship Manager job has Day Shift.