Collection Relationship Manager

20,000 - 25,000 /month

Big Tree Resource Management Private Limited

Sector 48, Gurgaon

6 - 24 months Experience in Customer Support / TeleCaller

New

50 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

All Education levels

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

Inform customers about product & services
Handle inbound & outbound calls
Understand customer's need & solve queries

We are looking for a skilled Tele caller with experience in outbound collections to join our team. The ideal candidate will have at least 6 months of experience in collections and be dra-certified. This role requires strong communication skills, knowledge of collection-specific terminology, and the ability to handle customer accounts across different delinquency stages.

•Key Responsibilities:•

- Make outbound calls to customers for loan repayment collection and negotiate payment schedules.
- Engage with customers in a professional and empathetic manner to resolve outstanding balances.
- Handle write-off cases and work towards foreclosure settlements when necessary.
- Accurately calculate and communicate the total due amount to customers.
- Track and manage accounts across various delinquency buckets (0-30, 30-60, 60-90, 90-120, 120+ days).
- Maintain a strong understanding of DID (Direct Inward Dialing) to ensure seamless communication.

•Requirements:•

- •Certification:• dra Certified.
- •Experience:• Minimum of 6 months in outbound collections.
- •Knowledge:• Understanding of key terms and processes, including DPD, write-off cases, foreclosure settlements, total due, and delinquency buckets (0-30, 30-60, 60-90, 90-120, 120+ days).
- •Skills:• Strong communication, negotiation, and problem-solving skills.
- •Language:•Hindi.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Collection Relationship Manager job

What is the eligibility criteria to apply for this Collection Relationship Manager job?
Ans: The candidate should be All Education levels and above with 6 months - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Gurgaon.
How many working days are there for this Collection Relationship Manager job?
Ans: This Collection Relationship Manager job will have 6 working days.
Are there any charges applicable while applying or joining this Collection Relationship Manager job?
Ans: No, there is no fee applicable for applying this Collection Relationship Manager job and during the employment with the company, i.e., BIG TREE RESOURCE MANAGEMENT PRIVATE LIMITED.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Collection Relationship Manager role?
Ans: There is an immediate opening of 50 Collection Relationship Manager at BIG TREE RESOURCE MANAGEMENT PRIVATE LIMITED
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Collection Relationship Manager job?
Ans: This Collection Relationship Manager job has Day Shift.