Customer Care Executive

Key Responsibilities:

• Provide timely and accurate information to customers via phone, email, or live chat.

• Handle customer complaints and issues with professionalism, ensuring resolution in a timely manner.

• Process customer orders, returns, and exchanges, and keep customers informed about the status of their requests.

• Assist customers with troubleshooting and provide product-related guidance.

• Maintain customer records in the database, ensuring that all information is accurate and up-to-date.

• Work closely with other departments to resolve customer issues effectively.

• Escalate complex issues to senior management when necessary.

• Ensure all customer queries are handled according to company policies and procedures.

• Continuously strive to improve the quality of service and enhance the customer experience.

• Identify and report recurring issues and suggest improvements to prevent them in the future.

Required Skills & Qualifications:

• High school diploma or equivalent; a degree in business, communications, or a related field is a plus.

• Proven experience in customer support or a similar role.

• Strong communication skills, both verbal and written.

• Ability to multitask and work under pressure.

• Patience and empathy when dealing with customers.

• Excellent problem-solving skills and attention to detail.

• Proficiency with customer service software and Microsoft Office Suite.

• Ability to work effectively in a team environment.

• Flexibility and adaptability to changes in processes and policies.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹17000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.