Customer Care Executive

Work From Office, Permanent Hiring - NO SALES - NO TARGET
Job description:

We are seeking enthusiastic and customer-focused individuals to join our voice process team as Customer Service Representatives. As part of this role, you will handle inbound and outbound calls, provide exceptional customer service, and resolve customer queries effectively.

Key Responsibilities:

• Handle customer inquiries professionally and empathetically through voice calls.

• Provide accurate information about products, services, and processes.

• Resolve customer issues promptly and escalate when necessary.

• Maintain quality standards in communication and meet performance targets.

• Document call details and update the system regularly.

• Adhere to company policies and procedures.

Qualifications:

• Minimum 12th pass (any stream).

• Freshers and experienced candidates are both welcome to apply.

Language Requirements:

• Proficiency in English is mandatory.

• Fluency in any one regional language from the following: Hindi, Bengali

Shift Details:

• 24x7 rotational shifts with transport available during odd hours (within a 20km radius).

Work Schedule:

• 6 days working with 1 rotational week-off.

Additional Benefits:

• Transportation assistance for odd-hour shifts.

• Training and career growth opportunities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12500 - ₹22500 per month + Incentives that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., THE SKILL HUB.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 20 Customer Care Executive at THE SKILL HUB
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.