Customer Care Executive

Job Title: Customer Support Executive (Domestic Voice Process)

Location: [ Indore )

Job Type: Full-time

Job Summary:
We are looking for enthusiastic and customer-centric individuals to join our team as Customer Support Executives in a Domestic Voice Process. You will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.

Key Responsibilities:

• Handle inbound customer calls in a polite, efficient, and friendly manner.

• Provide accurate information regarding products, services, and policies.

• Assist customers with troubleshooting and resolving technical or service-related issues.

• Document and track all customer interactions accurately in the system.

• Escalate unresolved or complex issues to the appropriate team or department.

• Maintain a high level of product knowledge to effectively address customer queries.

• Ensure timely resolution of customer complaints, requests, and inquiries.

• Follow up with customers to ensure their issues are resolved satisfactorily.

• Meet or exceed performance targets, including call handling time, customer satisfaction, and issue resolution.

Requirements:

• Education: Minimum High School diploma or equivalent (Graduates preferred).

• Experience: Prior experience in customer service or voice support is a plus but not required.

• Excellent verbal communication skills in [Insert Local Language/English].

• Strong listening and problem-solving skills.

• Ability to multitask and work efficiently in a fast-paced environment.

• Positive attitude and ability to remain calm under pressure.

• Basic computer skills and proficiency in using CRM software.

• Flexibility to work in shifts, including weekends and holidays.

Benefits:

• Competitive salary.

• Performance-based incentives.

• Health and wellness benefits.

• Career growth and development opportunities.

• A dynamic and supportive work environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹18500 per month + Incentives that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Witbloom Training & Placement.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 30 Customer Care Executive at Witbloom Training & Placement
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.