Customer Care Manager

Graduate and above

Females Only

6 days working | Day Shift

Customer Delight Manager at Solar Square Energy, key responsibilities include ensuring customer satisfaction, resolving issues, providing proactive updates, and contributing to the company's customer success strategy. Here's a more detailed breakdown of the key points: Customer Focus & Satisfaction: Proactive Communication: Keeping customers informed about their order progression, including material availability, payment collection, and project updates.Issue Resolution:Addressing customer queries and complaints effectively and efficiently, ensuring timely and satisfactory resolutions.Customer Onboarding:Helping new clients navigate the process and ensure a smooth onboarding experience.Understanding Customer Needs:Identifying and assessing customer needs to achieve the highest level of satisfaction.Building Relationships:Establishing and maintaining strong relationships with customers to foster trust and loyalty. Operational Responsibilities:Handling Multiple Accounts:Managing a portfolio of customer accounts and ensuring timely communication and support. Team Collaboration:Working effectively with cross-functional teams within SolarSquare to resolve customer concerns. Process Improvement:Identifying areas for improvement in internal processes based on customer feedback. Data Analysis:Working on backend tasks, analyzing customer feedback, and generating reports as needed. Time Management:Effectively managing time and prioritizing tasks to ensure timely completion of responsibilities.