We are seeking a motivated and professional CUSOMER CARE REPRESENTATIVE to join our team in Bangalore at our Devenhalli location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns. The role offers and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner.
Address customer queries, concerns, and complaints with a problem-solving approach.
Maintain accurate records of customer interactions and follow-ups.
Provide timely and relevant information to customers to resolve their issues.
Work collaboratively with other teams to escalate and resolve complex issues.
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.