Customer Care Representative

18,000 - 20,000 /month

Fermex Solutions Llp

Sector-82, Mohali

0 - 3 years Experience in Customer Support / TeleCaller

New

Verified

2 Openings

Full Time

Job Highlights

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

Inform customers about product & services
Handle inbound & outbound calls
Understand customer's need & solve queries

Customer Support: Provide timely and accurate information to customers via phone, email.
Issue Resolution: Address and resolve customer complaints, inquiries, and product issues in a professional and efficient manner.
Product Knowledge: Maintain up-to-date knowledge of the company’s products, services, policies, and promotions to offer accurate assistance.
Order Management: Assist customers with placing, modifying, or tracking orders.
Feedback Collection: Gather customer feedback and escalate complex issues to appropriate departments when necessary.
Documentation: Accurately record customer interactions and maintain detailed notes
Customer Retention: Strive to improve customer satisfaction and loyalty by providing exceptional service.
Team Collaboration: Work closely with other team members and departments to resolve customer issues and improve the customer experience.
Upselling/Cross-selling: Occasionally suggest products or services based on customer needs and interests.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Representative job

What is the eligibility criteria to apply for this Customer Care Representative job?
Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mohali.
How many working days are there for this Customer Care Representative job?
Ans: This Customer Care Representative job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Representative job?
Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., FERMEX SOLUTIONS LLP.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Representative role?
Ans: There is an immediate opening of 2 Customer Care Representative at FERMEX SOLUTIONS LLP
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Representative job?
Ans: This Customer Care Representative job has Day Shift.